FAQS

General

How can I pay for my order?

We're flexible and can accept payments in multiple currencies via Visa, MasterCard, PayPal, Afterpay & Zip Pay (AUD only) and Laybuy (AU & NZ only).

I've just paid for my order, what happens next?

Check your inbox! You'll receive an email confirming your order is complete, a second email when the carrier's picked it up from our warehouse with your tracking information, a third email when it's out for delivery (confirming same tracking information) and a fourth email when it's been delivered.

So if we're not all over you with email updates check your spam/junk folder!

All orders placed before 1pm (Mon-Fri) will ship that day. All orders placed after 1pm (Mon-Fri) and on weekends will be dispatched the next business day.

Shipping

How much is shipping?

Please read our Shipping & Delivery page for all info.

Do you ship worldwide?

We ship all over the world excluding the below countries. 

Belarus, Bonaire, Sint Eustatius and Saba, The Democratic Republic Of The Congo, Cuba, Côte d'Ivoire, Islamic Republic Of Iran, Iraq, Jersey, Democratic People's Republic Of Korea, Lebanon, Liberia, Libyan Arab Jamahiriya, Myanmar, Somalia, South Sudan, Sudan, Syria, Zimbabwe

Will I need to be home to accept delivery?

Our orders are shipped 'signature required' to ensure safe delivery of your item so yes! you will need to be home to accept delivery.

However, it's easy to change this setting, just use your tracking number to log into the chosen carrier and follow the prompts.

Can I track my order?

Sure can... you'll receive an email after your order's picked up from our warehouse with all your tracking info. If we're not all over you with email updates please check your spam/junk folder! 

Our Leather

Do I need to treat my leather?

All our leather is pre-treated so you shouldn't need to add any additional protectants on it. However, should you want to extend the life of the leather and have extra piece of mind, you can use a leather protectant to keep the baddies out.

We do recommend that for our nubuck and suede products that you use a water protector to keep it nice and fresh. 

Where is your leather sourced from?

We use predominantly premium Italian, French and New Zealand leathers. Status Anxiety leather is a bi-product of the food industry and sourced only from countries with strict ethical production standards. Our furs and hides are all printed cowhides. As it should be.

Read up more about our leather. 

My leather is a bit dirty, can I clean it?

We would suggest to avoid cleaning your leather if possible, however if you must, give a leather wipe a try. Just gently wipe the dirty patch to clean and allow to dry out of direct sunlight. If that doesn't work, try taking it to a leather specialist. 

How do I clean the lining in my bag/wallet?

Cleaning the lining of our bags can be a tricky one. We would take it to a leather specialist dry cleaners or you can try giving it a spot clean yourself.

To spot clean, start by pulling the lining out of the bag (you don't want to get the leather wet, as the colour could run into the lining.)

Then using either fabric cleaner or hot soapy water on a damp sponge, give the lining a good wipe over.

Dry it immediately with a hair dryer afterwards to avoid any water running, otherwise you can hang it from the lining in a warm, dry area away from sunlight.

 

Returns & Exchanges

What is the return policy?

We want you to love your new leathery goodness, so we'll exchange or refund your purchase so long as it's returned to us within 60 days (but who's counting!) of ordering and still in its original unused condition (with any tags, dust bag etc).

For change of mind returns, you'll just need to cover the shipping charges.

If your item arrived with an issue or was incorrect (yikes - so sorry!), we will cover the cost of the shipping label.

Please see the returns and exchanges page for how to return goods to us. 

My item is faulty, what do I do?

First of all, we're super sorry about that! Please email contact@statusanxiety.com with your order details and an image of the fault and your order number we'll take care of it for you right away. 

I bought a faulty item from a stockist. Can you help?

We'll certainly try to! Please email contact@statusanxiety.com with your order details and an image of the fault and we'll review it and get back to you asap with what to do. You may need to head back to the stockist you purchased the item from with valid proof of purchase for them to assess their warranty terms. But if for any reason that is not possible we'll do our very best to help you out (it's the kind of people we are). 

Warranty & Repairs

What is the warranty?

Status Anxiety products are made of quality material and constructed to last for a long, long time. In the unlikely event that you have an issue with a defect in material or workmanship within 12 months (or close to that!) of purchase we’ll repair or replace it with a new one and cover the postage to ship it back out to you!

The warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, or neglect. If you purchase directly from us online we can just look up your details in our system, but if you order from one of our retailers be sure to keep your receipt as proof of purchase.

Claiming your warranty

Just email us at contact@statusanxiety.com with your order details, description and photo of the fault or damage and we'll take it from there.

My shoulder strap broke but I'm out of warranty. Can I buy a new one?

Yes, we now sell our straps separately on the website (last collection page under womens bags).