WHEN WILL MY ORDER BE DISPATCHED
Orders placed before 1pm (Monday-Friday) will ship that same day.
Orders placed after 1pm (Monday-Friday) and on weekends will be dispatched the next business day.
Delivery timeframes are to be used as a guide only and commence from the date of dispatch. Rest assured we spend our days chasing carriers to meet the delivery timeframes but, hard to believe we agree, they don't always listen and delays caused by the postal service do happen from time to time. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local Post Office for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
DAMAGED OR MISSING GOODS
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.
Please see the refunds and exchanges page for how to return to us.
Please check that you give us the correct delivery address at time of ordering as if it comes back to us we won't be happy chappies. We are however very nice people and we will resend your order to you (after checking with you for the correct address of course).
Status Anxiety gift cards can be redeemed both online and in store. Gift cards can't be transferred, refunded, returned or exchanged for cash. They also can't be replaced if lost, stolen, damaged or used without your permission. Use of our gift card means you're ok with these terms and conditions.
Discount codes cannot be used in conjunction with any other offer or discount code but can be used in conjunction with one of our gift cards.